Q.Does the price include set up and delivery?
A.Yes, all inflatables and tents are set up by our crew on delivery. Other rental items such as tables, chairs, linen, carnival games, concession machines, etc. are set up by customer. Delivery fees are calculated by distance. Our deliver fee is charged at $2 per mile from our warehouse in Paramount, CA 90723 one way.
Q.Are we responsible for the unit if it gets damaged?
A.Yes and No. Normal wear and tear is common, but intentional damage such as stabbing, dog bites, sill string damage, etc are not covered. If silly string is used on the inflatable(s) it causes permanent damage and a $300 FEE will be applied to all units found with silly string.
Q.What is your damage waiver policy?
A.We offer a damage waiver for 8% of your order total, and we will waive all damages to your rentals not including intentional damages, lost or stolen items.
Q.Are your inflatables clean?
A.Yes. All inflatables are thoroughly cleaned and sanitized prior to your delivery by a dedicated full time cleaning crew in our warehouse. Our delivery crew also carry extra cleaning supplies in case a second sanitizing is required upon delivery. We are committed to making sure that your children have a clean, healthy, and safe environment in which to play. We also safety check all equipment before it goes out to our clients. This way, you are always guaranteed a unit that is safe, clean and in good working order. Our goal is the safety of the children.
Q.Do we have to keep it plugged in the entire time?
A.Yes. A blower keeps air in the inflatable unit up the entire time. Once unplugged they deflate. That's why we require an 20amp, outlet within 50 feet of the unit or a generator.
Q.What type of payments do you accept?
A.We accept Debit and Credit Cards (Visa, MasterCard, Discover, AMEX), Cash and Business Checks (on approval only). We do not accept personal checks. Credit card payments are charged a 5% convenience fee.
Q.Do you require a deposit?
A.Yes, a Non-Refundable, 10% deposit is required to book a reservation and have your rental items secured.
Q.What is your cancellation policy?
A.All cancellations must be received at least 24-hours before the date/time of delivery, and must be received by phone or email. All deposits and payments made are non-refundable, and are a store credit valid for one year from date of cancellation is issued for same amount of deposit/payments made to be used on future rental.
Q.Are we responsible for the unit if it gets a tear or damaged in any way?
A.Yes and no. You are Not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. dog chewing the unit, someone stabs the inflatables, graffiti is written on the unit, etc.) then you will be responsible for any damages up to the repair or replacement cost.
Q.Are you Insured?
A.Yes, we are fully licensed and insured in the state of California. We service all private and public schools, churches and local parks. We have fully business liability insurance, commercial auto insurance and workers comp, and can provide Certificates of Insurance upon request.