FAQ
Q.Does the price include set up?
A.Yes, all inflatables and tents are set up by our crew on delivery. Other rental items such as tables, chairs, linen, carnival games, concession machines, etc. are set up by customer.
Q.What is your damage waiver policy?
A.We offer a damage waiver for 8% of your order total, and we will waive all damages to your rentals not including intentional damages, lost or stolen items.
Q.Are your inflatables clean?
A.Yes. All inflatables are thoroughly cleaned and sanitized prior to your delivery by a dedicated full time cleaning crew in our warehouse. Our delivery crew also carry extra cleaning supplies in case a second sanitizing is required upon delivery. We are committed to making sure that your children have a clean, healthy, and safe environment in which to play. We also safety check all equipment before it goes out to our clients. This way, you are always guaranteed a unit that is safe, clean and in good working order. Our goal is the safety of the children.
Q.Do we have to keep it plugged in the entire time?
A.Yes. A blower keeps air in the inflatable unit up the entire time. Once unplugged they deflate.
Q.What type of payments do you accept?
A.We accept Cash, Debit/Credit Cards (Visa, MasterCard, Discover, AMEX) and Business Checks (on approval only). We DO NOT accept personal checks, pre-paid credit cards/gift cards, money orders, any other platform payments (such as zelle, venmo, paypal, cashapp, etc.).
Q.Do you offer store pick ups/will call?
A.No, unfortunately we do not allow customer pick ups at our warehouse. We only offer delivery of our rental equipment. Our delivery order minimum is $200 for our local red zone. Other areas may have a higher rental order minimums.
Q.What is your cancellation policy?
A.All cancellations must be received at least 3 days (72-hours) before the date/time of delivery, and must be received by phone or email. All deposits and payments made are non-refundable, and are a store credit (raincheck) valid for one year from date of cancellation is issued for same amount of deposit/payments made to be used on future rental. If order is cancelled with less than a 3-day notice, deposit and payment will be charged as a cancellation fee and raincheck will not be issued.
Q.How much deposit do I have to pay to reserve an order?
A.10% deposit at booking. We accept cash on delivery, business checks (with prior approval) and debit/credit card payments.
Q.Are you Insured?
A.Yes, we are fully licensed and insured in the state of California. We service all private and public schools, churches and local parks. We have fully business liability insurance, commercial auto insurance and workers comp, and can provide Certificates of Insurance upon request. Our Mechanical Rides are inspected and approved by CAL-OSHA yearly.
