#1 Bounce House Jumper Party Rental Company - Frequently Asked Questions

#1 Bounce House Jumper Party Rental Company
7009 Rosecrans Ave
Paramount, CA 90723
ph: (562) 841-7719
fax: (562) 408-4900
cindysjumpers@gmail.com

Frequently Asked Questions

How do I make a reservation?

You can call us at (562) 841-7719 or book your order online at our website. We do not require a deposit.

Are your jumpers clean?

We clean our jumpers after every use with a vacuum cleaner and disinfectant spray.

How far should I reserve a Jumper?

If you are looking for a particular theme or a slide combo we recommend at least 2-3 weeks before your event. We may still have some jumpers available last minute if you don't mind the size or style.

What is your cancellation policy?

You must give us at least 48 hours before your event or else there will be a $30 cancellation fee.

How can I pay?

We accept cash only upon delivery. We also accept credt cards but only in person at our retail store and paypal payments. We do not accept American Express or Checks!

Do you delivery?

We deliver for a $10 delivery fee with any minimum order of $70 or more within 10 miles fom Paramount. Any order outside of our delivery area, the customer can pickup at our store location.

Rain Policy?

We reserve the right to cancel your order (with no penalty to you) if there are heavy rains or winds over 25mph. You may cancel due to weather conditions at any time without any cancellation fees. If you deside to keep your order and we delivery it, there will be NO REFUNDS after we drop it off even if it starts to rain later in the day.

Overnight Rentals?

There is a $25 fee for overnight rentals.

Do you offer Discounts?

Yes. We offer 50% off any consecutive day rental for the same item. We also offer 10% off for military members, police officers, firefighters, schools and churches. (ID required for discount).

Do you Deliver to Parks?

Yes, we meet the insurance requirements and deliver to most city, county, and community parks.

There is a $35 additional fee for parks (this fee is non-refundable, but may be applied towards a future order if you need to cancel or reschedule your jumper).

Please contact us for more information.

Are you Insured?

Yes we are fully licensed and Insured.

Do you have a price list?

Yes, click here to print our price list.

What do I need to pickup an order at your store?

You will need a CA Drivers License or CA ID card and a major credit card. The credit card will not be charged unless you want to pay your rental with it. It will only be used as a security deposit.

Event Procedures

Before Driver Arrives:
Please make sure that the driver has enough room to get to the setup location. If the inflatable is going in the back yard, your gate must be at least 4’ wide. Also make sure that your yard is clean with no dog feces. Dogs must be in a secured area, away from the area the equipment is being setup. Please have payment ready before driver arrives unless you already paid in advance.

Delivery Policy:
Someone over the age of 18 must be home to sign for the equipment. The driver will deliver your equipment between the two hour time frames stated during your reservation. If no one is home, the driver will leave a business card on your door. There will be a fee of $25.00 paid to the driver in CASH to re-deliver your order.

Pickup:
Please make sure that all equipment is clean and stacked when the driver arrives. The driver may be up to one hour late due to traffic, other pickups at the same time or other delays. If any of this occurs the driver will call you and let you know.

Water Policy:
Water slides are the only inflatable that may get wet. If any other jumper or combo slide gets wet by intention or accident (ie. Sprinklers) there will be a $50 cleaning fee.

Customer Pickup:

Customer is responsible to make sure they have enough room in their vehicle for the equipment to be transported safely. It is the customers responsibility to provide their own cargo straps to tie down all loose equipment, if needed. Customer is responsible to load and unload all equipment to and from their vehicle. A valid drivers license or ID card from the state of California is required to rent any equipment, NO EXCEPTIONS.

Driver May Refuse Service for the Following Reasons:

-Customer does not have a valid CA drivers license or ID card or refuses to present it to the driver

-Not enough space for setup or yard to small

-Area not clean (dog poop)

-Stairs or Steps that need to be taken (this information must be stated during reservation)

-Unsafe area (to close to plants, walls, pool, house, ect.)

-Weather (rain or high winds)

-Dirt or Sand surfaces (there will be a $50 cleaning fee for these surfaces)

-Electrical outlet more than 50 feet from location

-No one home to sign for the equipment

-Disrespect towards driver or assistant.